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Pricing, Billing & Payment
I am getting an error at checkout, saying my credit card information is not correct?
  In order to ensure the highest online security measure, when you enter your billing information for payment, your billing address must match the billing address associated with the credit card you are using.  If any of the information doesn't match what your bank has on file for your card (street address, city, state, zip code), then the card transaction will be declined and your order will not be submitted.  If you are getting an error at checkout, please make sure all of your billing information is correct, and that your card number, expiration date, and CVV code are all entered accurately.
What type of currency is used in the transaction?
  Any transaction in our system, whether domestic or international, will be done in US currency (dollars).
What will show up on my bank statement?
  On your bank, debit, or credit card statement, your transaction will show up as a purchase from "Threds" or "Threds Marine Group".
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).